Can You Return A PS5? Console and game refund

Can you return a PS5? We have been asked this question many times. We will answer your query and let you know about the digital games or add-on refunds as per the PlayStation Direct and PlayStation Store return and refund policies.

According to PlayStation Direct, your item may be eligible to return a PS5 console within 30 days of shipping the item. Also, according to PlayStation Store, your digital content may be eligible for a refund within 14 days from the date of purchase.

This article will also discuss how to return your PS5 console in detail. We will also let you know whether you can refund a PS5 pre-order? and also How can you return your digital PS5 game? We will discuss all of these topics and answer your queries so that you can know the return and refund process in detail for PS5 consoles and games. We will also provide you with some tips so that you are protected in the future regarding any digital content purchase which you don’t like and for which you want a refund. So let’s get started!

Can you return a PS5?

If you have bought your PS5 from PlayStation Direct and it is not working correctly, your PS5 may be eligible for return within 30 days of shipment.

Please note that PlayStation Direct is not the same as the PlayStation Store. PlayStation Direct is where you buy hardware stuff such as PS5 console, DualSense controllers, etc. You can purchase your PS5 console from PlayStation Direct when it becomes available. On the other hand, with the PlayStation Store, you can download games and apps for your PS5.

According to PlayStation Direct, your item may be eligible for return within 30 days of shipping the item. You can refer to PlayStation Direct’s return and refund policy for more details.

How do I return my PS5?

If you are not satisfied with your PS5 console, then you might be wondering: How do I return my Sony PS5, or How do I request a refund for PS5? Relax, we got you covered. Read on to find out how to return PS5.

First, If you ordered your PS5 from PlayStation Direct, then follow the below steps:

Go to the PlayStation Direct’s Order Lookup page.
Then on the footer, click on the Order Status page.
Enter your details such as order number, phone number, and email address. Please keep in mind to enter all the details should be the same you used for purchasing the PS5.
Press Submit.
Now, open the Order Details page.
Finally, click on the Return option.

Second, If you ordered from other online retailers such as Amazon, BestBuy, Walmart, GameStop, etc., we recommend that you contact PlayStation Support regarding returning or replacing your faulty PS5. You can read in detail on How To Contact PlayStation Support? Via call, chat, tweet, or letter.

You can also go to PlayStations’ Hardware Support page for PlayStation Fix & Replace. Sony will ask a series of questions. Accordingly, Sony will provide some fixes to address the problem you are facing with your PS5. If your issue persists at the end of the questionnaire, you will be given a reference id. You can provide this reference id to the customer care executive of official PlayStation support to provide them with a head start on the issue.

The PlayStation Support will do its best to resolve your issue at the earliest and provide you with further information for the return or refund of your PS5. Please keep in mind to return PS5 in its original packaging with all manuals, cables, and accessories.

Can you refund a PS5 pre-order?

According to the PlayStation Direct’s FAQ, You may be eligible to return your PS5 console pre-order within 30 days from the shipping date, provided that the item is not opened. For example, if you purchased a PS5 pre-order from PlayStation Direct but later found out that there was a mistake in the product description or the product isn’t the one that you ordered, you may be able to get a full refund.

Can you refund a digital game on PS5?

According to the PlayStation Store cancellation policy, the PS5 digital games can be refunded within the 14-Day limit from the date of purchase. Pre-orders for digital content can be canceled before the release date and are refunded. You can request a refund up to 14 days after the release date if you have not downloaded or streamed the content to your device.

If you are unsure about the digital content on your PS5, whether you want to keep it or not, we recommend that you turn off the Automatic Downloads in your console. To turn off Automatic Downloads in your PS5 console, follow the below steps:

Open ‘Settings‘ from the PS5 home screen.
Then Go to ‘Saved Data and Game/App Settings.’
After that, choose ‘Automatic Updates,’
Then, toggle off the option ‘Auto-Download’ and ‘Auto-Install in Rest Mode.’
Now go back to PS5’s ‘Settings’ and then open ‘System.’
In the ‘System Software‘ go-to ‘System Software Update and Settings.’
Finally, turn off ‘Download Update Files Automatically’ and ‘Install Update Files Automatically.’

How do I return my digital PS5 game or add-on?

You can directly go to the PlayStation Store refund page and initiate the refund process for refunding your digital game or other digital content by clicking on the ‘Request Refund’ button. Follow the below steps after clicking on the request refund button:

PlayStation Support bot will start the conversation.
You will be asked- ”Are you the owner of the account for PlayStation Network that was charged?”. Click on ‘YES.’

Playstation BOT Are you the owner of the account for PlayStation Network that was charged

Then you will be asked, “why do you want a refund?”. Choose the option which best suits your query. For example, we chose: ‘Return a game or add-on.’

Playstation BOT why do you want a refund

After the PlayStation Bot asks for more info, click on the option as per your issue, we chose ‘I’ve changed my mind.’

You will then be asked whether or not you have downloaded or streamed the content. We chose ‘No‘ in our case. A refund applies to your digital content only if it has not been downloaded or streamed.

Playstation bot asks whether downloaded or streamed the content

PlayStation Bot will ask the number of days since the days of purchase. Enter the number of days since the purchase was made. We entered ’10’ in the field provided. As stated earlier refund is applicable only up to 14 days since the day of purchase.

PlayStation bot asks How many days has it been since the purchase was made

Finally, you will be connected to a live agent to process your request further; in case no live agent is available at the time of chat, you will also be given a Support ID. You can use that Support ID to chat to live agents when they become available again.

After a successful refund process, the amount paid will be refunded to the original payment method.

In case of any queries regarding return your digital PS5 games or content, we recommend that you contact PlayStation Support. You can read in detail on How To Contact PlayStation Support? Via call, chat, tweet, or letter.

FAQ for Can You Return A PS5

Can PS5 be returned to Walmart?

According to the Walmart Standard Return Policy, You may be eligible to return your PS5 console within 90 days of receipt if the console is not opened.

Is a PS5 refundable?

According to the PlayStation Direct’s FAQ, You may be eligible to return your PS5 console pre-order within 30 days from the shipping date, provided that the console is not opened.

What is the PS5 return policy?

You can refer to PlayStation Direct’s return and refund policy for complete details.

Can you return an opened PS5?

Your PS5 may not be eligible for return if the console is opened. Nevertheless, if you are experiencing issues with your PS5 console, you can contact PlayStation Support and explain the problem you are facing, and they may replace your PS5 console.

Can you refund a downloaded or used PS5 digital game or subscription?

Your PS5 digital game or subscription service may not be eligible for a refund. However, suppose the content is faulty, or you face some other issues with the digital game or subscription. In that case, we recommend that you contact PlayStation Support and explain the problem you are facing. They will surely help you with your refund request according to the issue.

How long do I have to return my PS5?

You may return your pre-order item within 30 days from the date it ships, as long as it is unopened.
If you are not satisfied with your purchase, return it in its original packaging to Sony at any time for a full refund or exchange.

Does PS5 have a warranty?

PS5 comes with a warranty period of one year from the date of purchase. You can get the full details regarding the warranty on the official PS5 Warranties page.

Can you refund the physical PS5 Games?

You can refund physical PS5 games within 30 days of shipping the game.

Can you return PS5 games once opened?

According to PlayStation Direct’s return and refund policy, physical disc games which have been opened are not eligible for return.